Frequently Asked
Questions
Find answers to the most common questions about our services, processes, and capabilities. Can't find what you're looking for? Contact us directly.
General Questions
Basic information about our services and processes.
What types of materials can you work with?
We work with a wide variety of materials including wood, acrylic, metal, paper, vinyl, and fabric. Our advanced equipment allows us to process both natural and engineered materials to meet your specific needs.
How long does a typical project take?
Project timelines vary depending on complexity and quantity. Simple designs can often be completed within 3-5 business days, while more complex projects may take 1-2 weeks. We'll provide a detailed timeline during consultation.
What file formats do you accept?
We accept a wide variety of file formats including AI, EPS, PDF, SVG, DXF, PNG, JPG, and more. If you're unsure about your file format, just send it over and we'll let you know if we can work with it.
How do I get a quote for my project?
Getting a quote is easy! Contact us through our website, email, or phone with details about your project. The more information you can provide about materials, quantities, and timelines, the more accurate our quote will be.
Services & Capabilities
Learn more about what we can do for your project and how we work.
Do you offer design services?
Yes! Our skilled design team can help bring your vision to life. Whether you have a rough idea or need complete design development, we offer comprehensive design services using industry-standard software.
Do you provide samples or prototypes?
Yes, we can provide samples or prototypes for most projects. This helps ensure the final product meets your expectations. Sample costs and timelines vary based on the complexity of your project.
Can you help with installation?
We do not provide installation services. However, we can provide installation instructions and communicate with your installation team to ensure a smooth process.
Do you offer warranties on your work?
Yes, we stand behind our work with appropriate warranties based on the type of product and materials used. We'll discuss warranty terms with you before starting your project.
Business & Orders
Everything you need to know about pricing, orders, and working with us.
What are your minimum order quantities?
We accommodate both small and large orders. Many of our personalized items have no minimum order quantity, while promotional items may have minimum quantities depending on the specific product and customization.
Can you ship nationwide?
Absolutely! We ship throughout the United States. Shipping costs and delivery times vary based on location and order size. We'll provide shipping options and costs before you place your order.
Do you offer rush orders?
Yes, we can accommodate rush orders when possible. Rush order availability depends on our current workload and the complexity of your project. Additional fees may apply for expedited service.
What payment methods do you accept?
We accept various payment methods including credit cards, checks, and wire transfers. For larger projects, we typically require a deposit before beginning work, with the balance due upon completion.
How do I place an order?
To place an order, simply contact us with your project details. You can reach us via our website, email, or phone. We'll guide you through the process, provide a quote, and discuss timelines before starting your project.
How do I check the status of an existing order?
You can check the status of your order by contacting us directly via email or phone. We provide regular updates on project progress and will notify you when your order is ready for pickup or shipping. To expedite your inquiry, please have your order number ready.
Still Have Questions?
Don't see your question answered here? Our team is ready to help you with any specific questions about your project.